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How can we help?

Research briefing and discussion
Research meeting and reviews

No two projects are the same and we recognise that off-the-shelf solutions and methodologies require tailoring to match client requirements. 

 

The below sections describe our capabilities and experience, which we use to assist clients of all sizes, types and industry backgrounds.

2Europe offer a wide range of research services, methodologies and approaches to ensure client
objectives are met.   


Upon initial enquiry, we work with a client to understand their business objectives (long and short term), their project objectives, their timings and budget; whilst learning as much as we can about their business.

 

We then draw on our experience to develop a robust, actionable and insightful research proposal to match their aims. 

Research Solutions

The types of project we undertake broadly fall into one of the below categories, but we treat all projects individually and react accordingly to each and every project brief.  

Customer Research & Segmentation

Measure satisfaction and engagement; identify strengths, pain-points and risks of customer attrition.  Better target your stakeholders through segmentation and persona development.

Brand & Communication Research

Measure brand awareness, understanding and loyalty.  Assess the impact of recent campaigns.  Identify areas for improvement, consolidation or differentiation.

Market & Sector Understanding

Explore market opportunities by identifying threats and barriers to entry.  Explore sector trends, developments and forecast market size and potential.  Develop market understanding to diversify your offering or develop market introduction strategies.

Thought Leadership Research

Develop compelling and evidence-based content by conducting insightful research among stakeholders and your target sector.  Become a thought leader by generating insight and sharing it with the industry.

Product Development (NPD) Research

Help convert ideas to concepts to fleshed-out solutions by testing propositions among target audiences.  Confirm or deny hypotheses by speaking to key stakeholders.  Further understand adoption of products through post-launch research.

Usage & Attitude Research

Further understand stakeholders by exploring their use and experience of products/services.  Identify triggers and barriers to purchase; drivers for adoption and what will encourage the activity you wish to see.

User Experience (UX) Research

Assess touch-points with your company (app, website, branches, outlets, helplines) and how customers/users interact with your business.  Review the stages a customer goes through to ensure it is optimised, ensures retention and reduces attrition.

Competitor Research
& Analysis

Identify and assess your direct and indirect competitors using research.  Reveal their strengths and weaknesses in relation to your own and identify opportunities and gaps in the market.

Employee Research

Review internal communications, staff engagement and satisfaction.  Identify opportunities to improve performance and happiness.  Compliance checks and mystery shopping techniques can also reveal opportunities for improvement.

Key Driver & Pricing Analysis

Analyse and compare drivers in order to realise which have the greatest potential to grow and encourage profit.  Industry-recognised techniques can be used to understand what encourages product/service adoption and continued usecustomers

Need help?

Not every research project is as straightforward as described above.  Each need is different and every decision to make is important.

Don't worry.  
We are here to help.  

Our Research Approaches

We are a full service market research agency. We work with clients in a flexible and transparent manner at affordable prices.   

 

We can research any market, any region, any topic, any sector.  We have the experience and resources to handle both local and global projects and work with start-ups through to established corporations.

Quantitative Research

Robust, consistent and reliable methodologies for quantifying the needs, preferences and behaviours of B2B and B2C audiences.  

-> Quantitative research provides clients with the insight required to make informed business decisions, and the next step in their campaign, project or strategy.

Qualitative Research

Traditional and modern approaches to explore, understand and probe the irrational, rational and intangible needs of consumers, customers and prospects. 

-> Qualitative research allows us to explore and identify the elements which quantitative research can later measure.

Secondary / Desk Research

A cost-effective, involved approach to gathering market insights from rich databases and reputable industry sources.

-> Whether you are looking to understand a market opportunity, assess your competitors, enter a new market or launch a product, secondary research is essential in scoping the opportunities.

Mystery Shopping & Compliance

Assess, monitor and measure staff performance, compliance and processes.  Independently assess customer touch-points (be that in-store, online, via app or customer service lines).

-> Measure and monitor  the interactions between a customer and organisation.
 

UX / CX Testing

Inform the design process through insightful feedback and observation of user decision-making processes - ensuring a product, service, website or app meets the needs of all users, not just one.

-> Ensure you develop a solution with the end-user in mind.

Project Services

2Europe provide support throughout all our projects to ensure the information gathered is turned into informative and actionable insights.

Using 2Europe frees up your internal resources to focus energy on day-to-day business and ensure you can best use the insights gathered.

1. Research briefings & project design

We will take the time to learn about your business, your solutions, your market and your objectives.

We will work collaboratively with your team to ensure we have a clear understanding of your needs.

We will develop, refine and agree a bespoke research project which will align with your budget, deadlines and expectations.

2. Guide & questionnaire development

Most projects will require us to explore a range of topics, and it is essential to ensure the questionnaire, discussion guide, audit report, etc. align with these topics.  If questions do not answer the business objectives, the project will fail.

2Europe will involve the client throughout the questionnaire design process to ensure there is no misunderstanding, whilst also offering fresh insight and thoughts on how to speak to stakeholders.

3. Recruitment & participant management

Projects big and small will inevitably require us to source participants to interview.  Through our years of experience, we have gained access to global panels,  specific audience networks and developed our own databases of industry experts.

Coupled with accessing any client databases, we ensure every project is conducted with the right audiences - resulting in informative insights.

4. Fieldwork, interviewing & moderation

With projects ranging from large scale quantitative interviews, through long, detailed discussions and observations - it is essential that processes are sound, reliable and suitable for each approach.

Throughout the project, 2Europe Directors are involved; from questionnaire design, checks and testing - through to moderation, observations and UX testing tasks.

All 2Europe staff are trained in MRS and ESOMAR professional moderation techniques.

5. Data processing & analysis

Both primary and secondary research projects will involve the processing of respondent and survey data. 

 

To ensure insights and recommendations made are based on facts, it is essential to ensure the processing and analysis of this information is done correctly and in line with recognised techniques.  2Europe analysts and Directors are trained in these tools - and their involvement throughout ensures the project objectives are always front-of-mind.

6. Report writing, debrief & recommendations

The process of turning data and information into insights is key. 

 

Showcasing statistics and quotes from research studies is easy, but turning that data into actionable insights, and independent recommendations based on detailed understanding of your business, your solutions, your market and your aims - is something which 2Europe pride ourselves in.

7. Implementation & ongoing support

Delivery of insightful reports and robust data does not signal the end of our support.

In some cases there will need to be a stage of implementation or strategy refinement; whilst in others there may be a desire to monitor customers in further research waves.

 

Regardless of the plan, 2Europe can provide support through further analysis, detailed debriefs to internal stakeholder teams; assistance in turning internal reports into external publications and industry reports and more...

 

We see ourselves as part of your research team. Your research partners which are on hand to provide support when required.
 

Industry Experience

We support clients from a range of industries and use our experience to support those operating in other sectors.  Whether you are from the target sector or looking to enter it, we can assist.

Software & API - Electronics - Audio & Visual Printing - Scanning - Shredding - Projectors 

Office Equipment - Testing Equipment - Equipment Rental and more...

Finance

Banking - Insurance - Reinsurance - FinTech

Mortgages - Sharia Finance - Credit Cards

Loans - Investments - Transaction Services

Financial Advice - Pensions and more...

Industrial

Plant - Industrial - Tooling - Chemicals - Paint

Utilities - Oil & Gas - Water - Equipment Hire

DIY/Consumer Tools - Automotive & OEMs

Specialty Gases - Cylinders and more...

Engineering

Skills - Certification - Assessments - Contracts

Architecture & Design - Specification

Engineering (Mechanical, Electrical, Civil) and more...

Construction

Professional Tools & Supplies - Tradespeople

Building Materials - Builders Merchants
DIY - Real Estate - Property investment

Roofing - Walling - Flooring and more...

Workplace

Office Supplies - Workplace Design

Stationery - Document Management

Security - Employee Services - Employee Management - Supplier Management and more...

Healthcare

Hospitals & Primary Care - Medication Preparation - Infusion - Injection - Wound Care - Elderly Care -  Personal Care - Dental

Physician Safety - Patient Safety - Vitamins

Supplements and more...

Pharmaceutical

Drug Development - Drug Management

Administration - New Product Development 

Labwork - Blood Tests and more...

Public Sector

Associations & Institutes (engineering, accounting, project management and more)
Central Government - Local Government
Armed Forces and more...

Not for Profit

International Charities - High Street Charities - Foundations - Frontline Care

Need help?

Not every research project is as straightforward as described above.  Each need is different and every decision to make is important.

Don't worry.  
We are here to help.  

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